Frequently Asked Questions
When can you expect your area rug?
I do not see tracking for my order and it has been more than 5 business days since I have placed the order. How do I find the status of my order?
My rug is on back order. How long will this take? When am I charged for the rug?
What if I need to change the date of delivery?
What if I need to change the address the rug will deliver to?
How do I return my rug if I do not like it or need a different size/color?
What if I can not receive my rug when it is due to deliver?
What if I need expedited shipping?
What if my rug is delivered damaged?